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Privacy Policy

This Privacy Policy provides information about how Ryvis Pharma (“Ryvis”) collects, uses, stores and shares information about viewers and users (“you”/”user”) of our website located at (the “Website”).

Consent: By using the Website you consent to the use of your Personal Information as described in this Privacy Policy and as otherwise identified to you.

“Personal Information” is information about an identifiable individual, such as your name, address, e-mail address, credit card information, birth date and gender.

“Non-Personal Information” is information that is typically collected, used or disclosed by us in a manner that it not identifiable to an individual (except where indicated herein), such as an Internet Protocol Address (IP Address), the domain used to access the Website, the type and version of browser or operating system being used by visitors to the Website, and aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, what pages users access or visit, and average time spent on the Website. Our collection, use and disclosure of Non-Personal Information is not subject to privacy laws or this Privacy Policy.


What type of Personal Information does Ryvis collect and how is it used?

In most cases, we will collect personal information directly from you when you interact with us about a product or service that we offer or provide; and to help us process your inquiries. Occasionally, we may collect personal information from a third party based on your consent or as otherwise permitted by law. Here are examples of the types of information that we gather:

  • Communications with us: When you contact us through email, submitting a customer review, or by telephone, we may collect the information that you provide to us in the course of the communication to help respond to you or for purposes related to your communication.
  • Patient Support: We may collect information submitted by you to provide patient support, create a record of complaints and adverse event reports relating to our products and reporting these to the relevant regulators, related companies, or other third parties
  • Job Applications: When you apply for a job through the Website, we may use the information you provide us with to evaluate you for a position to which you have applied, or other positions that may become available in the future;
  • Business Opportunities: We may use the information you provide to us to communicate with you regarding other consulting or business opportunities;
  • Marketing Communications: If you voluntarily opt-in to receive marketing communications from us, we will keep you up to date on our products and services. You may withdraw your consent to receiving marketing communications from us at any time by following the opt-out instructions in each communication.
  • Statistics: We may also collect statistics about use of the Website. This information will be kept confidential. However, we may use your personal information to create aggregated, de-identified information for analytical or reporting purposes. Such aggregate statistics that do not personally identify an individual will be kept by us and may be made available to other members or third parties.
  • System Logs & Cookies: Like many websites, we use “cookies” to collect certain types of information when your Web browser accesses our Website. Cookies are alphanumeric identifiers that are placed on your computer’s hard drive to enable our systems to recognize your browser and to provide features such as remembering the products that you searched on your last visit. The Webiste uses cookies to remember information you gave us so that you don’t have to re-enter the information each time you visit our Website. You can prevent your computer from accepting new cookies. Most browsers tell you how to do so in their “help” section.
  • Legal Purposes: We may use your personal information to handle or conduct litigation and/or investigations, and comply with government (regulatory, judicial, legislative) requests or orders;
  • And for any other purpose to which you consent.


In what circumstances do we disclose and transfer Personal Information?

We have put in place contractual and other organizational safeguards with our agents to ensure a proper level of protection of your Personal Information. We will not disclose or transfer your Personal Information to third parties without your permission, except as specified in this Privacy Policy.

We may share Personal Information with our service providers (e.g. website hosting providers, eCommerce software providers, payment processors, email service providers, freight carriers, third party marketing platforms, advertising networks, and IT providers to help us improve the Website) as reasonably needed for them to provide the relevant services to us. Our servers and service providers may be located in Canada and outside of Canada and accordingly your Personal Information may be available to government or other agencies pursuant to the laws of the relevant jurisdictions.

Important Exceptions: We may disclose your Personal Information to third parties if we have reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of the Website, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may also disclose Personal Information with your consent, or when we believe in good faith that such disclosure is required or permitted by applicable law.

Security: The security of your Personal Information is important to us. We have implemented measures to protect the Personal Information that we collect, including measures to limit access to information only to staff who need access to perform their employment duties.

Retention: We will keep your Personal Information for as long as it remains necessary for the identified purpose or as permitted or required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, or if permitted or required by law.

Amendment of this Policy: We reserve the right to change this Privacy Policy at any time. Any non-material change (such as clarifications) to this Privacy Policy will become effective on the date the change is posted and any material changes will become effective 30 days from their posting on the Website. Unless stated otherwise, our current Privacy Policy applies to all Personal Information that we have about you. The date on which the latest update was made is indicated at the bottom of this document. Your continued use of the Website signifies your acceptance of any changes.

Access and Accuracy: You have the right to request access to the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information in accordance with applicable law, subject to information which we are permitted or required to withhold.

We take steps to try to keep your Personal Information accurate and up-to-date. You have a responsibility to ensure that your information is kept up to date, including using the features of the Website and the App to update, correct, delete or add to your Personal Information as appropriate.

Contact Us: You can help by keeping us informed of any changes such as a change of address or telephone number. If you would like to request access to your information, if you have any questions, comments or suggestions of if you find any errors in our information about you, please contact us at



Last Updated: January, 2021